HostPro 24/7 Technical Support

Expert assistance at no extra cost

According to customer reviews HostPro offers the best technical support in Ukraine. Our specialists are available around the clock to help with hosting configuration, website migrations, SSL installation, VPS administration, and technical troubleshooting.
Most routine technical tasks are already included in the cost of HostPro services. You get professional assistance from experienced engineers without additional support subscriptions or fees for standard configurations.

Benefits of HostPro Technical Support

24/7/365 support

We’re available around the clock, including weekends and public holidays

Experienced engineers

We resolve technical issues related to hosting, VPS, servers, and CMS platforms

Free technical assistance

We handle a wide range of technical tasks at no extra cost

Convenient contact options

Reach us via support tickets, live chat, phone or messaging apps

Free Technical Assistance for Your Website

Let HostPro specialists handle your hosting and domain configuration, SSL certificate installation, and technical troubleshooting. Our team will help keep your website running smoothly at no extra cost, within the scope of your hosting plan.

Free website migration

We’ll transfer your website files, databases, and essential settings from your current provider to HostPro. Learn more about our free website migration.

SSL installation and HTTPS configuration

We’ll help you choose the right SSL certificate, install it, configure a secure HTTPS connection, and verify that everything works correctly.

Domain and DNS configuration

We’ll connect your domain to your hosting account, help configure DNS records, and verify that they’re working properly.

Email configuration

We’ll help you create email accounts, set up business email on your own domain, and ensure everything works correctly.

Backups and website restoration

We’ll help configure backups and restore your website from an available backup, in accordance with your hosting plan.

Technical error diagnostics

We’ll check your hosting configuration, help identify the causes of errors and slow performance, and troubleshoot website availability issues.

Free VPS Administration by HostPro

When you rent a VPS server from HostPro, you get professional assistance from our engineers with server configuration, optimization, and maintenance. A wide range of essential server administration tasks is already included in your plan.

Operating system installation

Server software configuration

We’ll install a server control panel, configure the required PHP modules, and activate additional IP addresses according to your plan.

Web server and database optimization

We’ll configure and optimize MySQL, Nginx, and Apache to ensure reliable performance for popular CMS platforms and web projects.

SSL, email and access configuration

We’ll help install SSL certificates you’ve purchased, create email accounts, and configure FTP/SSH access when a control panel is available.

Backups and monitoring

We’ll configure backups to additional storage locations and monitor your VPS server’s availability.

Server security and diagnostics

We’ll run antivirus scans, provide security recommendations, and prepare a detailed technical report based on our server diagnostics.

All the tasks listed above are included in basic VPS administration. Non-standard configurations and tasks beyond the scope of your plan are available for an additional fee, subject to prior approval.

Hosting with technical support Managed VPS hosting

Why Customers Consider HostPro’s Technical Support the Best in Ukraine

For over 25 years, HostPro has helped businesses, developers, and website owners grow their online projects. Over the years, we’ve built a team of technical specialists who work daily with hosting infrastructure, server software, and customer support requests.
Our approach is simple: identify the root cause of a problem, recommend a solution, and help put it into action. Professional expertise, prompt responses, and a genuine willingness to help are the qualities customers most often highlight in their reviews. Learn more about our team, experience, and company history on the About HostPro page.

How to Contact HostPro Technical Support

Our team is available 24/7, including weekends and public holidays. Choose whichever contact method works best for you

Support Ticket System

submit a ticket through your HostPro account

Live chat

chat with a specialist directly on our website

Phone

+38 (067) 823-83-81+38 (044) 585-77-96+38 (093) 170-72-81

[email protected]

@HostProbot

How can you get your issue resolved faster?

Provide your Support PIN, domain, service and issue details

Get support

FAQ: Frequently Asked Questions About HostPro Technical Support

Is HostPro technical support free?

Yes. Unlike many other hosting providers, HostPro offers technical support at no extra cost, around the clock. You don’t need to purchase additional support packages or pay for routine technical assistance. Simply contact our specialists with your request.

We provide free assistance with hosting configuration, website migrations, SSL certificate installation, and basic VPS administration. These services are already included in the price of the relevant plans. Only non-standard tasks that fall outside your plan’s scope may incur additional charges, subject to your approval.

Is HostPro technical support available at night and on weekends?

Yes. The HostPro technical support team is available 24/7, seven days a week, including public holidays.

Can I migrate my website to HostPro for free?

Yes. HostPro provides free website migration assistance for websites hosted by other providers. Our specialists will help transfer your files, databases, and essential configuration settings.

Additionally, when you move to any shared hosting plan, your first month of hosting is free. You’ll also receive a Certum Commercial SSL DV certificate to help protect your users’ personal data. Pay for a year of hosting, and our technical support specialists will help install the SSL certificate on your website.

Does HostPro help with WordPress configuration?

Yes. Within the scope of your plan, our specialists can help configure hosting for WordPress, diagnose server errors, and optimize web servers. Custom code changes and non-standard website functionality are handled separately by agreement.

Is VPS administration included in the plan price?

Yes. HostPro provides free basic VPS administration, including operating system and control panel installation, server software updates, MySQL/Nginx/Apache configuration, availability monitoring, and other tasks covered by your plan.

Can technical support restore my website from a backup?

Yes. HostPro specialists can help restore your website if a usable backup is available. Restoration options and conditions depend on the type of service and your plan.

Can I contact technical support without any technical knowledge?

Absolutely. Describe your issue in your own words, and our specialists will help you understand what’s happening, explain any necessary steps, and handle configurations covered by your plan.

Which HostPro technical support services are charged separately?

Basic technical support and all tasks included in your plan are covered by the service price. Non-standard VPS configurations, specialized technical work, and tasks outside your plan’s scope may incur additional charges. The terms and cost of such work are agreed upon individually before it begins.

Your Website in the Hands of Experienced Specialists

Focus on growing your project and leave the technical details to HostPro

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